Returned items must comply with our returns policy:
- Items must be returns within 14 days.
- We recommend sending the items with a tracking number to insure the return of the package. We are not responsible for lost items during the return.
- We recommend saving the tracking number and/or shipping receipt until the items are receive by us.
- We do not cover the tax and shipping expense.
- Upon receiving the merchandise we will issue the return money within 48 hours.
- For exchange of items please contact us at: firstname.lastname@example.org to discuss your exchange options.
- Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted. All customized orders cannot be returned.
For product or online order related questions please contact us via: email@example.com and we will try to help you as soon as possible.
Please note that we are available Monday-Friday, 10 AM – 6 PM CET, excluding holidays.
This policy was last modified on January 17, 2017