Yes, you may be able to cancel some items before we prepare your order. Please send us an email to email@example.com and we will be happy to help you further. You can't add items to an existing order, but you can place a new order for any additional pieces.
We offer a refund on any items returned to us within 14 days of the delivery date, excluding any delivery costs. Once your return has been accepted, your refund will be processed at the current exchange rate.Our payment provider will use the email address you provided at checkout and email you as soon as your refund has been processed.To start a return, go to Orders & Returns in your account, or if you placed your order as a guest email us at firstname.lastname@example.orgIt's best to book make your return within 7 days of delivery — this is to make sure your package arrives within the required time frame. We are unable to process exchanges and all returned items must be unworn, undamaged and unused, with all tags attached.
For international shipping with DHL Express, you can return your items for free. If you are returning your items from within the Netherlands, the cost will be excluded. You can return your item with PostNL or any other shipping courier by choosing.
Return labels are usually included. If you have lost your return label, please contact us at email@example.com. You will receive a track & trace code to follow your return.
Note: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.
Prepare your return:
Place the item inside the SABA TARK packaging.
Attach your return label to the outside of the SABA TARK packaging.
If you received a return note with your order, attach it to the outside of your package.
Give the order to DHL or a shipping company by your choice within the Netherlands.
When your package is collected or dropped off, make sure you ask the courier to scan the label so you can track your return and keep your proof of return.
We recommend returning your item in the reusable SABA TARK package provided, but if you're unable to do that, please find a suitable box so that items are returned in perfect condition. Items must be returned undamaged and unused, with all tags attached, including original packaging and branded boxes.
You can track your return by using the tracking number assigned to your Return Label. Once your return has been received by us, it can take up to 6 calendar days to process. As soon as it's accepted, we'll send you a confirmation email.Your refund will be processed to your original payment method. This can take up to 14 days to show in your account, depending on your payment provider.
The original delivery cost won’t be included in your refund, if you placed an order taxes and duties are non-refundable. You may be able to recover these by contacting your local customs office directly.
Orders are typically processed the following business day. For pre-orders or Made to Order, please refer to the individual product page for processing time. Once we have sent your order you will receive an email with a tracking number via DHL.
All packages imported to your country may be subject to customs, taxes or other fees. You are responsible for all applicable customs, duties, taxes and fees charged by your government. We cannot guarantee that you will or will not be charged any customs taxes or duties. Please contact your country's customs office prior to purchasing for respective charges and rates on packages coming from outside of your country.
We want to make sure you receive your products, so make sure you enter the right shipping address and right contact name of the person who will be able to receive it. This is your responsibility. If you make a mistake or things change, write to us immediately at firstname.lastname@example.org and we may be able to modify your order.If your order is already processing or has been shipped, we are no longer able to change the address. The only thing we can do after your order has been shipped is wait to see if the package gets returned back to us. After we received, we can then ship the package to the right address. The additional costs are the responsibility of the buyer.
All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact the carrier in order to investigate this issue.We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.